- +33 5 65 31 38 08
- +33 6 02 32 92 07
- Sunday & Monday: 2:00 p.m. – 5:00 p.m.
These General Terms and Conditions define the rights and obligations of the parties in connection with the online booking of services offered by our establishment, whose contact information is specified in this booking confirmation document. They govern all steps necessary for the booking and follow-up of the reservation between the contracting parties. The customer acknowledges having read and accepted these general terms and conditions of sale and the terms and conditions for the booked rate, which are available on our booking platform. These general terms and conditions of sale apply to all reservations made online via our booking platform.
The customer selects the services listed on our booking platform. The customer acknowledges having reviewed the nature, destination, and booking terms of the services available on our booking platform, and having requested and obtained the necessary and/or additional information to make a fully informed booking. The customer is solely responsible for their choice of services and for ensuring that they meet their needs; accordingly, we cannot be held liable in this regard. The reservation is deemed accepted by the customer upon completion of the booking process.
Reservations made by the customer are processed through the electronic reservation form available online on our reservation platform. The reservation is considered confirmed upon receipt of the reservation form. Prior to making any reservation, the customer agrees to complete the information requested on the form or reservation request. The customer certifies that the information provided is true and accurate. After the final selection of the services to be booked, the booking process includes, in particular, entering credit card information if a security deposit or prepayment is required, reviewing and accepting the general terms and conditions of sale and the terms and conditions specific to the booked rate before confirming the booking, and, finally, the customer’s confirmation of the reservation.
Our booking platform acknowledges receipt of the customer’s reservation by sending an email immediately. For online reservations, the email confirmation summarizes the contract offer, the services booked, prices, the terms and conditions of sale applicable to the selected rate (as accepted by the customer), the booking date, information regarding customer service, and the address of the seller’s establishment where the customer may file complaints.
The customer is reminded, in accordance with Article L. 121-21-8, paragraph 12, of the Consumer Code, that he or she does not have the right of withdrawal provided for in Article L. 121-21 of the Consumer Code. The terms and conditions of sale for the reserved rate specify the procedures for canceling and/or modifying the reservation. Reservations made with prepayment cannot be modified or canceled. Advance payments, such as deposits, are non-refundable. In such cases, this is noted in the terms and conditions for that rate. When the terms and conditions for the reserved rate permit it, the reservation may be canceled directly with the establishment, whose phone number is provided on the reservation confirmation sent by email. All reservations are non-transferable and may not under any circumstances be transferred to a third party, whether for free or for a fee.
In accordance with regulations in effect in certain countries, the guest may be asked upon arrival to fill out a police registration form. To do so, the guest will be asked to present a form of identification to verify whether or not they are required to complete the police registration form. Any behavior contrary to public decency and public order will result in the establishment asking the guest to leave the premises without any compensation and/or without any refund if payment has already been made. For establishments with House Rules, the guest agrees to and undertakes to comply with said rules. In the event of the customer’s failure to comply with any provision of the House Rules, the establishment will be obliged to ask the customer to leave the premises without any compensation and/or without any refund if payment has already been made.
The photographs displayed on our booking platform are not binding. Although every effort is made to ensure that the photographs, graphics, and text used to illustrate the featured establishments provide as accurate a representation as possible of the services offered, changes may occur between the time of booking and the date the service is provided. The establishment shall not be held liable for the non-fulfillment or improper fulfillment of the reservation in the event of force majeure, acts of third parties, or acts of the customer, including, but not limited to, internet outages, inability to access the website, external intrusion, computer viruses, or in the event of prepayment not authorized by the cardholder’s bank. Any reservation or payment that is irregular, invalid, incomplete, or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer’s expense, without prejudice to any civil or criminal action against the customer.
Claims regarding non-performance or improper performance of the contracted services must be brought to our attention in writing within eight days of the date of departure from the facility, failing which the right to make such claims shall be forfeited.
The prices for booking services are displayed before and at the time of booking. Prices are confirmed to the customer as total amounts including tax, in the establishment’s transaction currency, and are valid only for the duration specified on the booking platform. If payment at the establishment is made in a currency other than the one confirmed on the reservation, any currency conversion fees are the responsibility of the customer. All reservations, regardless of their origin, are payable in the establishment’s local currency, unless otherwise specified on site. Unless otherwise stated on the booking platform, additional services are not included in the price. Any applicable taxes (local taxes, tourist taxes, etc.), as shown on the rates page, must be paid directly on-site to the establishment. Prices include the VAT applicable on the date of the order, and any change in the applicable VAT rate will be automatically reflected in the prices listed on the billing date.Any changes to or introduction of new statutory or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices listed on the billing date.
The customer provides their banking information as a guarantee for the reservation—unless otherwise specified by special conditions or rates—via a credit card or private card (Visa, Mastercard, American Express, Diners Club… depending on the options offered by the establishment’s booking platform), by entering directly into the field provided for this purpose (secure input via SSL encryption), the card number, without spaces between the digits, along with its expiration date (please note that the credit card used must be valid at the time the service is provided) and the security code. He must present himself at the hotel with the credit card used to guarantee the reservation. The payment will be charged at the property during your stay, except in cases where special terms or rates apply, in which case a partial or full charge will be made at the time of booking. This prepayment is referred to as a deposit. In the event of a no-show (a reservation that was not canceled—the guest did not show up) for a reservation guaranteed by credit card, the establishment will charge the guest a flat-rate compensation fee in the amount specified in its general terms and conditions and special terms and conditions of sale. The business has chosen elloha.com/stripe.com to secure online credit card payments. The validity of the customer’s payment card is verified by stripe.com. A payment card may be declined for several reasons: stolen card, blocked card, spending limit reached, data entry error, etc. If a problem arises, the customer should contact both their bank and the establishment to confirm their reservation and payment method. For rates that require online prepayment, the amount paid in advance—the deposit—is charged at the time of booking. Some institutions may issue invoices or statements electronically; the original file is certified and available online at the web address provided by the institution.
On each form used to collect personal data, customers are informed whether responses are required or optional by the presence of an asterisk. The information processed is intended for the company, elloha.com, its subsidiaries, its partners, and its service providers (including, in particular, online payment service providers). The customer authorizes elloha.com to disclose their personal data to third parties, provided that such disclosure is consistent with the performance of the obligations incumbent upon elloha.com under these Terms and Conditions and in accordance with the Customer Privacy Policy. In particular, when making an online payment, the customer’s bank information must be transmitted by the payment service provider, stripe.com, to the establishment’s bank in order to fulfill the reservation contract. The customer is informed that this data transfer may therefore take place in foreign countries that do not provide adequate protection of personal data as defined by the French Data Protection Act. However, the customer consents to this transfer, which is necessary for the fulfillment of their reservation. Constellation SAS and Stripe.com, in their capacity as professionals, have committed to the institution to take all necessary security and data privacy measures for such data transfers.
Entering the required banking information, as well as accepting these terms and conditions and the voucher or reservation request, constitutes an electronic signature that has the same legal validity between the parties as a handwritten signature. The electronic records stored in elloha.com’s computer systems. will be stored under reasonable security measures and considered as evidence of communications, orders, and payments between the parties. The customer is informed that their IP address is recorded at the time of booking.
Force majeure refers to any event beyond the control of the parties that is both unforeseeable and insurmountable and that prevents either the customer or the establishment from fulfilling all or part of the obligations set forth in the contract. Events that are generally recognized by the case law of French courts and tribunals as force majeure or unforeseeable circumstances shall be considered as such. Neither party shall be liable to the other party for any failure to perform its obligations resulting from a force majeure event. It is expressly agreed that force majeure shall suspend the parties’ performance of their mutual obligations and that each party shall bear the costs arising therefrom.
These General Terms and Conditions of Sale are governed by the laws of the country of establishment, without prejudice to any mandatory protective provisions that may be applicable in the consumers’ country of residence.
These General Terms and Conditions of Sale, the terms and conditions of sale for the rate booked by the customer, and the voucher or reservation request constitute the entire agreement between the parties. No general or specific terms and conditions provided by the customer shall be incorporated into these general terms and conditions. The documents constituting the contractual obligations between the parties are, in descending order of priority, the voucher or reservation request (including the specific terms and conditions of the reserved rate) and these general terms and conditions. In the event of any conflict between the reservation form and the general terms and conditions, the provisions set forth in the reservation form shall be the only ones applicable to the obligation in question. These general terms and conditions of online sales may be modified and/or supplemented by the establishment at any time. In that case, the institution will post the new version of the general terms and conditions for online sales on its website. As soon as it is posted online, the new version of the general terms and conditions for online sales will automatically apply to all customers.
CHATEAU de CENEVIERES, tel. 05 65 31 38 08 or 06 02 32 92 07, chateaudecenevieres@gmail.com